Innovative Routines International (IRI) has a long and proud history of software quality and reliability. The fact that CoSort and its spin-off products have been rapidly and accurately processing massive amounts of business-critical public and private data daily since 1978 testifies to this reputation and reinforces our commitment.

IRI's international clientele – from developers and DBAs to IT managers and CIOs – share our commitment to continually improving the capabilities and quality of our „innovative routines,“ and we all express this through robust support interactions. Accordingly, IRI offers support for its software products and solutions through HQ developers and representatives around the world who are deeply engaged with IRI technologies and their operational value.

Users in production can typically speak directly with a technical support manager and receive a useful answer or a complete resolution on the same day.

Technical support is free during the evaluation period and the first year after product licensing. Afterward, additional support tiers are available to ensure and enhance your operations, even if your software does not expire. For more information about your company's service level agreements or location-specific entitlements, please contact your IRI representative.